Privacy Policy

This Privacy Policy describes how we, Hauger Enterprises Pte. Ltd., process your Personal Data in connection with the Website.

By using the Website, which includes accessing, using and/or placing an order on the Website, you consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy. If you do not consent, do not access, use or place an order on the Website.

1. ABOUT US & DPO CONTACT DETAILS 

This Privacy Policy only applies to access and use of the Website and it applies together with the Terms of Use.

Hauger Enterprises Pte. Ltd. is a company incorporated in Singapore. When this Privacy Policy mentions “Hauger”, “we”, “us” or “our”, we are referring to Hauger Enterprises Pte. Ltd., which is responsible for processing your Personal Data.

Any capitalised terms used in this Privacy Policy, such as “Website”, have the same meaning as per the Terms of Use for the Website unless another definition is provided in this Privacy Policy.

If you have any questions about this Privacy Policy or how we process Personal Data in connection with the Website, please contact our Data Protection Officer via email. The email address and other contact information of the Data Protection Officer are as follows:

Contact Details of Hauger Enterprises Pte. Ltd.

Email Address

info@haugerplay.com


2. PERSONAL DATA WE COLLECT

“Personal Data” refers to any data from which an individual can be identified, either from that data alone or from that data together with other information to which we have or are likely to have access.

In connection with the Website, we may collect and use the following categories of data from you, which may constitute Personal Data.

Additionally, you may also provide Personal Data of other individuals to us in some circumstances and if you do so, you warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed in accordance with this Privacy Policy.

Category

Description

Customer Data

Customer data is the data needed for you to access and use the Website.

We receive this data from you in a variety of ways, such as when you interact with the Website (whether using your Shopify account or otherwise), provide us with feedback or contact us about the Website whether via email or otherwise. These examples are not exhaustive.

Such data we receive or collect from you includes, but is not limited to:

  1. Name
  2. Contact number
  3. Email address
  4. Residential and delivery address

Order & Delivery Data

We may collect or receive the following data when you place an order through the Website:

  1. Billing address
  2. Delivery address
  3. Order history

We do not collect, receive or store your payment card or any other payment information.

Technical and Usage Data

We collect the following data via your interactions with and use of the Website, via automated technologies such as cookies:

  1. Login data (for example, login or access date and time)
  2. Internet Protocol (IP) address
  3. Browser information (for example, type and version, uses of any plugins)
  4. Location and time zone
  5. Language preferences
  6. Operation system information
  7. Device hardware and software information
  8. Usage data (for example products browsed, searches, content you interact with on the Website)

Marketing and Communications Data

We collect the following data via your interactions with and use of the Website:

  1. Email address
  2. Your preference(s) in receiving marketing and other communications from us


3. HOW WE USE PERSONAL DATA 

We only use and disclose Personal Data as permitted by the laws of Singapore and, where required, with your consent.

We may use your Personal Data for the following purposes:

(a) To facilitate your access to and use of the Website, including but not limited to:

i.   Identification, due diligence and know-your-customer purposes;

ii.   Maintaining and managing our relationship with you (for example, notifying you of changes to the Terms of Use or this Privacy Policy);

iii.   Processing of orders placed through the Website;

iv.   Delivering products ordered through the Website, which may also involve sharing your Personal Data to a third party (for example, a logistics partner) or relevant government authority (for example, customs) where necessary to facilitate delivery to you;

v.  Providing customer support (for example, troubleshooting issues with the Website, responding to questions or feedback about products, etc.);

vi.  Facilitating payment, which may also involve sharing your Personal Data to a third party (for example, Shopify and/or a payment services gateway provider) where necessary to process payment transactions. 

  1. To administer loyalty, membership, rewards and other similar programmes, if any;
  2. To administer events, such as trade promotions;
  3. To administer and protect the integrity of our business and the Website, the security of the Website, including but not limited to:
    1. Ensuring network security;
    1. Preventing or investigating any actual or suspected breaches of the Terms of Use or Privacy Policy, illegal activity, fraud, or other misconduct.
  4. To use data analytics to improve the Website, our products and the customer experience, including but not limited to:
    1. Tracking of visitor demographics, behaviour, activity and usage of the Website;
    1. Conducting user surveys and research;
    1. Understanding user preferences and usage in order to provide users with targeted or relevant information on the Website;
    1. Improving and developing the Website, our products and/or services.
  5. To improve and develop the Website, our products and/or services generally;
  6. For marketing, promotion and advertising purposes, including but not limited to:
    1. Sending you information about the Website, our business, products and/or services which we believe may be useful or relevant for you;
    1. Notifying you of events, trade promotions and discounts.
  7. For auditing of the Website or Hauger’s business;
  8. In connection with any proposed transfer, purchase, merger and/or acquisition of all or any part of Hauger’s business;
  9. For investigation of any actual or potential breaches of the Terms of Use or Privacy Policy;
  10. Any other purpose to which you have consented;
  11. Any other purposes which are permitted by law;
  12. To comply with any legal requirements or requests from government authorities; and
  13. Any other purposes which are incidental or related to the above.

4. MARKETING, PROMOTION & ADVERTISING COMMUNICATIONS

If you have consented to us sending you marketing, promotion or advertising communications and provided us with your email address, mobile phone number or other contact details, we may send you such communications based on your indicated preference(s) (e.g. by email, SMS, WhatsApp, etc.).

You can choose not to receive such communications at any time, by indicating your preferences in your account settings page.

5. DISCLOSURES & TRANSFERS OF PERSONAL DATA 

We may disclose and/or transfer Personal Data as follows, in connection with the purposes in Section 3:

  1. To Singapore-based third party services providers and/or vendors; and/or
  2. Internationally to third party services providers and/or vendors located outside Singapore.

The third parties in (a) and (b) include, but are not limited to Shopify*, our logistics partners, payment services providers, advertising or marketing partners, data centre providers, and/or external vendors. Some of these third parties may require you to accept, or subject your access and use of their services to, their terms and conditions (for example, terms of use and/pr privacy policy). You are strongly encouraged to read the terms and conditions of these third party services providers. 

*Please be aware that the Website is powered by Shopify’s platform. When you interact with the Website, your Personal Data may be directly collected or received by Shopify in accordance with Shopify’s privacy policies, including but not limited to their Consumer Privacy Policy, which may be found on the Shopify website. You are strongly encouraged to read Shopify’s privacy policies. 

We will not disclose or transfer your Personal Data outside Singapore except to jurisdictions which have data protection laws which offer at minimum an equivalent level of protection to Singapore law, or we will use tools to ensure that your Personal Data will be given the aforesaid level of protection (e.g. via contractual protections).

We may also disclose and/or transfer personal data to a third party to whom we may choose to sell, transfer or merge parts of or all of our business and/or assets; or if we choose to acquire or merge with other businesses. The new owners of our business may use your personal data in the same way as set out in this Privacy Policy.

We do not, and do not under any circumstances permit third parties to monetise your Personal Data.

6. COOKIES

We use cookies or other similar technologies on the Website. These are small text files that we store on your browser or on your device. These enable us to recognise a particular browser or device, collect data for the purposes outlined in Section 3 (particularly Section 3(d)) and also facilitate the performance of some functions of the Website.

You may manage and learn more about cookies on the Website by interacting with the cookie prompt on the Website. However, if you disable certain cookies which are required for certain functions of the Website, the availability of certain services or functions on the Website may be adversely affected.

7. DATA SECURITY 

We have implemented security measures to protect Personal Data from accidental loss and unauthorised access or use. Additionally, access and use of your Personal Data is limited to our employees, agents, contractors and third parties on a need-to-know basis and subject to confidentiality obligations.

Nevertheless, you must also implement reasonable security measures and practices to prevent accidental loss and unauthorised access to or use of your Personal Data. These include the measures described in Shopify’s Consumer Terms of Service and Privacy Policy.

8. RETENTION OF PERSONAL DATA

We retain personal data only for as long as reasonably necessary for the purposes in Section 3, for any purposes permitted by law, and for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

9. ACCESS & CORRECTION OF PERSONAL DATA 

If you wish to access and/or correct your Personal Data that is in our possession or control (if any), you may request for access to and/or correction of your Personal Data that is within our possession or control by sending an email to us at info@haugerplay.com:

  1. In order to process your request, we may require you to provide additional information about your request, to verify your identity and entitlement to exercise access to or correct your Personal Data;
  2. We may charge a reasonable fee before we agree to process your request;
  3. We may refuse your request if it is unfounded, repetitive or excessive, if you refuse to pay the fee, or where we are otherwise permitted to do so by law;
  4. We will inform you within thirty (30) days of the time it will take to process your request.

10. WITHDRAWING CONSENT TO COLLECT, USE AND/OR DISCLOSURE OF PERSONAL DATA 

Where we rely on consent to collect, use and/or disclose your Personal Data, you can withdraw your consent at any time by sending an email to us at info@haugerplay.com:

  1. In order to process your request, we may require you to provide additional information about your request, to verify your identity and entitlement to withdraw consent;
  2. We typically process consent withdrawal requests within ten (10) business days. We will notify you if there are any delays or additional time required.

Please be aware that withdrawing your consent may mean that we may be unable to continue providing the Website or any part of its services to you or fulfil any order(s) placed. We may need to terminate your relationship with us.

11. PERSONAL DATA OF PERSONAL DATA OF PERSON(S) UNDER AGE 18 

The Website is not intended for person(s) under the age of 18. We do not knowingly collect, use or disclose any data from any such person(s). However, it is impossible to identify the age of all person(s) who access or use the Website. Parent(s) and guardian(s) must be responsible for the internet activity of person(s) under age 18 and if you become aware that any such person has accessed, used or submitted Personal Data to the Website or to us, please inform us immediately so that we may take the necessary action (for example, deletion of Personal Data, etc.).

12. CHANGES TO THIS PRIVACY POLICY 

We may make changes to this Privacy Policy at our discretion. You will be notified of the amended Privacy Policy either via the email address submitted to us and/or the amended Privacy Policy will be posted to the Website. Your continued use of the Website constitutes your acceptance of the Privacy Policy as amended.

13. LINKS TO OTHER WEBSITES

While using or interacting with the Website, you may come across links to third party websites. If you click on or follow any of those links, please be aware that third party websites have their own privacy policies and Hauger has no responsibility or liability for those policies. It is your responsibility to check those policies before using or submitting any data to any of those websites.

Version 1.0 (9 February 2026)