Terms of Use
Please read these Terms of Use carefully before accessing, using or placing an order on the Website.
I. These Terms of Use (“Terms of Use”) form a legally binding agreement between you (“you”) and Hauger Enterprises Pte. Ltd. (“Hauger”, “we” or “us”). These Terms of Use apply to the Website and set out the terms and conditions for your use of the Website, and any purchases made on the Website.
II. Hauger Enterprises Pte. Ltd. is a company incorporated in Singapore (UEN 202123542D) and its registered address is at 4010 Ang Mo Kio Avenue 10, #07-10 Techplace 1, Singapore 569626.
III. By accessing or using the Website, and/or making a purchase on the Website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you must not access or use the Website, or make a purchase on the Website.
1. DEFINITIONS
In these Terms of Use, the following words shall have the meaning set out below:
“Affiliates” means:
(a) Any person or entity that owns the Intellectual Property rights in any works (including but not limited to artworks) featured on the Website or on any products (including but not limited to puzzle products) available on the Website; and
(b) Any person or entity from which Hauger directly or indirectly sources goods and products for the Website.
“Business Hours” means 9AM to 6PM Singapore time (GMT + 8) on any day which is not a government-gazetted holiday in Singapore.
“Intellectual Property” refers to all full global intellectual property and similar related rights in the broadest sense of the term, including copyrights, trademarks, trading name rights, database rights, patents, design rights, know-how and domain names, (or entitlement to same), as well as any future intellectual property rights and applications to acquire the aforementioned or similar rights.
“Personal Data” refers to the information set out in Section 2 of the Privacy Policy.
“Privacy Policy” means the privacy policy applicable to the Website, which is accessible on the Website, as may be updated from time to time.
“Shopify” refers to the Shopify and/or Shop platforms.
“Website” refers to the website through which you can browse and purchase goods and products offered for sale by Hauger. The Website comprises:
(a) The website at www.haugerplay.com;
(b) The services provided via the website and any software which is usable or otherwise available through the same;
(c) All information, images, data, audio, video, graphics, text and other materials or content which is available on the website;
(d) Any fixes, updates, modifications and enhancements (if any) as may, from time to time, be implemented onto the website.
2. CONDITIONS APPLICABLE TO YOUR USE OF THE WEBSITE
2.1 On the condition that you comply with these Terms of Use, we grant you a non-exclusive, revocable and non-transferable right to access and use the Website.
2.2 You must be at least 18 years of age to accept these Terms of Use and access or use the Website.
2.3 You agree not to:
(a) Access or use the Website on any device not owned by you, unless you assume sole responsibility for complying with these Terms of Use;
(b) Use the Website in a manner or for any purposes which are unlawful, fraudulent, harmful, tortious, unconscionable, misleading, deceptive, abusive, defamatory or otherwise legally, socially, morally and/or ethically unacceptable;
(c) Impersonate any person or entity or otherwise misrepresent your identity or affiliation with a person or entity in the course of your use of the Website;
(d) Open and/or operate multiple Shopify user accounts in a manner that violates these Terms of Use;
(e) Engage in any act or omission which undermines any feedback, review or ratings systems;
(f) Harvest or collect any information about other users of the Website, including but not limited to Personal Data;
(g) Upload, transmit, email, or otherwise disclose or make available any information you do not have the right to disclose under any law, contract or fiduciary relationship or which infringes any Intellectual Property rights of any party;
(h) Copy the Website or the underlying software;
(i) Make alterations to, or modifications of, the whole or any part of the Website;
(j) Permit the Website or any part of it to be combined with, or become incorporated in, any other programmes;
(k) Rent, lease, sub-licence, loan, translate, merge, adapt, vary or modify the Website or the underlying software;
(l) Use the Website in any manner that could, or potentially could, damage, disable, overburden, impair or compromise either the Website, the security of the Website or the ability of other users of the Website to access and use the Website;
(m) Use bots or other automated methods to access or use the Website;
(n) Re-sell the Website;
(o) Disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Website and the underlying software.
3. SHOPIFY ACCOUNTS
Some features of the Website can only be accessed or used if you register for an account with Shopify and/or are logged in. If you create an account with Shopify or use any of Shopify’s consumer services, you acknowledge that your Shopify account and use of Shopify’s services are governed by Shopify’s Consumer Terms of Service and Consumer Privacy Policy, which are accessible on the Shopify website.
4. ORDERS, PAYMENT, RETURNS & EXCHANGES
Placing an order & payment
4.1 All product listings and details on the Website are only an invitation to you to place an order. They are not offers from and are not binding on us. You may place an order via the relevant sections of the Website; such order constitutes an offer by you to purchase product(s) from us, and your offer will be to purchase the product(s) in accordance with these Terms of Use.
4.2 If we accept your order, you will be notified via an email acknowledging or confirming the order.
4.3. If you place an order with us, you agree that:
(a) No changes or cancellations can be made to your order;
(b) We may reject orders at our discretion. For example, we may reject an order if a product is out of stock, because of a misprice by us, because we cannot verify your identity or for any other reason. If we reject an order, we will notify you and refund you any sums you have paid;
(c) We will charge you at the time you place your order or prior to arrangement of delivery. Delivery of orders will be made by a third party service provider of our choosing;
(d) If we are unable to collect any payment from you for any reason, we will reject and/or cancel your order;
(e) All descriptions, images, information and materials relating to products listed on the Website are provided without any warranties. We do not warrant that such descriptions, images, information and materials are accurate, up to date or free from error. We may amend such descriptions, images, information and materials at any time. Products may vary slightly from their pictures, including but not limited to slight differences in colour, shade and size;
(f) You are solely responsible to ensure that any product(s) you purchase are suitable for your purposes;
(g) We are not responsible for any delays to your order which are outside our control, including but not limited to acts of God, laws, acts of governmental authorities, war, riot, disruptions to the Internet or telecommunications and other causes of similar nature. If there are any delays, we will endeavour to inform you as soon as possible;
(h) Unless otherwise stated, the prices listed on the Website include GST, if applicable, but exclude any other applicable taxes or duties. We have the right to amend prices at our discretion without giving any reason or prior notice;
(i) If there are any delivery costs for which you will be charged, these charges will be displayed at checkout. For international orders, additional taxes and/or duties may be charged upon delivery and you bear sole responsibility for paying such taxes and duties.
Returns & exchanges
4.4. If there are any problem(s) with the product(s), you must write to us within thirty (30) calendar days from the date of receipt of the product(s) and provide photos of the product(s) and packaging. You acknowledge that we require a reasonable opportunity to assess your request and if we ask for it, you must provide us with additional photos and/or information to assess your request.
4.5. As a general rule, we only permit an exchange in the event of faulty product(s) (for example, if a piece is missing from a puzzle) or if the packaging is damaged during shipment or delivery. We do not accept change-of-mind returns or exchanges.
4.6. If we agree to a return or exchange, we may require you to bear the cost of return shipping to us. Total or partial refunds are entirely at our discretion and we are entitled to reduce the amount of refund in the case of used or damaged products, and refunds may exclude any shipping costs, taxes or duties paid.
5. INTELLECTUAL PROPERTY RIGHTS
5.1. You acknowledge that all Intellectual Property rights anywhere in the world in (a) the Website (including the software or source code, graphic user interface, texts and images) and (b) in product(s) offered for sale, advertised or shown on the Website, exclusively belong to and continue to belong to us and our Affiliates (as may be applicable). You have no rights in, or to, the Website and no Intellectual Property rights in, or to, the product(s).
5.2. You are only allowed to use the Intellectual Property rights referred to in Clause 5.1 to the extent necessary for the use of the Website and in accordance with these Terms of Use. This permission will immediately cease as soon as the non-exclusive right to use the Website ends according to Clause 8.
5.3. You must not do or omit to do anything that infringes or invalidates our or our Affiliates’ Intellectual Property rights. You must not remove any indications regarding our or our Affiliates’ Intellectual Property rights.
6. PRIVACY & PERSONAL DATA
6.1. You consent to and grant us the right to collect, use or disclose Personal Data as permitted by the Privacy Policy.
6.2. You must ensure that Personal Data you submit to us, whether via the Website or otherwise, is accurate, up-to-date and complete. If any of your Personal Data is inaccurate, out of date or incomplete, we may be unable to fulfil your orders, provide the Website to you and/or you may be unable to access or use all the functions of the Website.
6.3. If you use a pseudonym, remain anonymous and/or do not provide identifiable information to us, we may be unable to fulfil your orders, provide the Website to you and/or you may be unable to access or use all the functions of the Website.
7. AMENDMENTS & UPDATES
We may change these Terms of Use at any time in our sole discretion and you will be notified of changes via an email sent to the email associated with your account. Your continued use of the Website constitutes your acceptance of the changed Terms of Use. If you do not wish to accept the changed Terms of Use you must immediately cease using the Website.
8. TERMINATION
8.1. We may terminate the Website at our sole discretion for any reason whatsoever, including but not limited to if we decide to withdraw the Website from your territory or jurisdiction.
8.2. On termination of the Website for any reason:
(a) All rights granted to you under these Terms of Use shall automatically cease; and
(b) You must immediately cease all activities authorised by these Terms of Use.
8.3. Any clause which expressly or by implication is intended to survive termination, including but not limited to Clauses 3, 4, 5, 6, 8, 9, 10, 11 and 12, shall survive any termination and shall continue in full force and effect notwithstanding the termination of the Website and/or these Terms of Use.
9. LIMITATION OF LIABILITY
9.1 You acknowledge and accept that:
(a) The Website has not been developed to meet your individual requirements, including any requirements you may be subject to under any applicable law or otherwise, and that it is therefore your responsibility to ensure that such requirements are met;
(b) You are solely responsible for ensuring that the web browser software, operating system and any devices used to access the Website are kept up-to-date, including but not limited to ensuring that you download and install all updates such as security and functionality updates, and we will not be liable for any direct or indirect loss or damage you may suffer in connection with your failure to keep the foregoing up-to-date;
(c) The Website may undergo maintenance or be updated from time to time. During the maintenance period, you acknowledge and accept that you may be unable to access or use the Website and we will not be liable for any direct or indirect loss in connection with the same;
(d) You are solely responsible for ensuring that your contact information submitted to the Website or associated with your Shopify account is kept up-to-date, and we will not be liable for any direct or indirect loss or damage you may suffer in connection with your failure to keep your contact information up-to-date;
(e) We make no warranty as to the ability to access or use the Website and the Website is provided on an “as is” and “as available” basis. We have no obligation to solve issues that you may have regarding the Website. We may upgrade, modify, suspend, discontinue or remove any part of or the whole Website at any time and for any reason without notice. Access or use of the Website may also be suspended due to circumstances outside of our control, including but not limited to acts of God, laws, acts of governmental authorities, war, riot, disruptions to the Internet or telecommunications and other causes of similar nature;
(f) We shall be entitled to transfer our rights and obligations deriving from these Terms of Use to a third party which would acquire the provision of the Website from us or as part of a partial or total transfer of our business;
(g) We may engage any person, company or firm as a sub-contractor to perform all or any of our obligations under these Terms of Use.
9.2. We will not under any circumstances whatever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
(a) Your failure to access or use the Website;
(b) Your failure or omission to keep access to your Shopify account secure;
(c) Your failure or omission to ensure that your web browser and any devices you use to access the Website meet the technical requirements;
(d) Your failure or omission to keep your web browser and any devices you use to access the Website up-to-date;
(e) Your failure or omission to comply with Clause 2;
(f) Suspension or termination of your Shopify account;
(g) Loss of profits, sales, business, or revenue;
(h) Any business interruption;
(i) Any loss of anticipated savings;
(j) Any loss or corruption of data or information;
(k) Any loss of business opportunity, goodwill or reputation;
(l) Any data breach; or
(m) Any special, indirect or consequential loss, damage, charges or expenses.
9.3. Notwithstanding Clause 9.2, our total aggregate liability in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with our performance or contemplated performance of the Website and these Terms of Use shall be limited to SGD 1000.00 or the total purchase price of all orders made by you and fulfilled by us within the past twelve (12) calendar months, whichever is higher.
9.4. Nothing in these Terms of Use shall limit or exclude our liability for:
(a) Death or personal injury resulting from negligence;
(b) Fraud or fraudulent misrepresentation; and
(c) Any other liability that cannot be excluded or limited by the laws of Singapore.
9.5. These Terms of Use sets out the full extent of our obligations and liabilities in respect of the Website. Except as expressly stated in these Terms of Use, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Website which might otherwise be implied into, or incorporated in, these Terms of Use whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.
10. INDEMNITY
You agree that we shall have no liability whatsoever for any use of the Website by you and/or any third party. You hereby agree to fully and completely indemnify us from any and all claims, damages, losses, liability, costs, and expenses (including without limitation legal fees, disbursements and expenses), arising in any manner from your use of the Website.
11. THIRD PARTY SERVICE PROVIDERS
Some functions of the Website are provided by our third party services providers (for example, Shopify or payment service gateway providers). Your access and use of such third party services are subject to the terms and conditions (for example, terms of use, privacy policy) of the relevant third party service provider(s).
12. MISCELLANEOUS
Entire Agreement
12.1 These Terms of Use constitute the entire agreement between you and Hauger and supersedes and extinguishes any and all previous discussions, negotiations, correspondence, drafts, agreements, promises, assurances, warranties, representations and/or understandings between us, whether written or oral, relating to the subject matter of these Terms of Use.
Waiver
12.2. A waiver of any right or remedy under these Terms of Use is only effective if it is given in writing and signed by the party waiving such right or remedy. Any such waiver shall apply only to the circumstances for which it is given and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy under these Terms of Use or by law shall not be deemed to constitute a waiver of that or any other right or remedy.
Notices
12.3. Any notice given to a party under or in connection with these Terms of Use shall be in writing and in the English language.
12.4. Notices to Hauger shall be sent by email to info@haugerplay.com. Any notice that has not been sent to this email will not be deemed a notice to us. Notices to us shall be deemed received at the time of transmission, if sent during Business Hours; if sent outside Business Hours, notices shall be deemed received by us when Business Hours next recommence.
12.5. Notices to you shall be sent to the email to the email address you have provided to us. Notices sent to you by email shall be deemed received at the time of transmission.
12.6. Clauses 12.3 to 12.5 do not apply to the service of any proceedings or other documents in any legal proceedings or any other method of dispute resolution.
Severance
12.7. If any term or part of a term of these Terms of Use is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant term or part of a term shall be deemed deleted. Any modification to or deletion of a term or part of a term under this clause shall not affect the validity and enforceability of the rest of these Terms of Use.
Exclusion of Third Party Rights
12.8 Third parties cannot derive any rights from the Website nor these Terms of Use, whether or not under the Contracts (Rights of Third Parties) Act 2001 or any other equivalent and/or similar law in any other jurisdiction.
Assignment, Novation, Etc.
12.9. You shall not assign, novate, transfer, mortgage, charge, subcontract, delegate, declare a trust over or otherwise deal with any or all of your rights and obligations under these Terms of Use.
13. GOVERNING LAW & DISPUTE RESOLUTION
13.1. These Terms of Use, its subject matter and its formation (including any non-contractual disputes or claims) shall be governed by the laws of Singapore.
13.2. If there is any dispute arising out of or in connection with these Terms of Use (including but not limited to any question regarding its existence, validity or termination) (“Dispute”), you must first bring the Dispute to our attention by notifying us by email to info@haugerplay.com within thirty (30) calendar days after the Dispute arises. Each of us shall then discuss in good faith to resolve the Dispute amicably.
13.3 If the Dispute is not resolved by discussions under Clause 13.2 within sixty (60) calendar days from the date of notification to us or such longer period as agreed in writing between the parties, the Dispute shall be referred to mediation in accordance with Clause 13.4.
13.4. If the Dispute is not resolved by discussions under Clause 13.2, the Dispute must be submitted for mediation at the Singapore Mediation Centre (“SMC”) in accordance with SMC’s Mediation Procedure in force for the time being. Either party may submit a request to mediate to SMC upon which the other party will be bound to participate in the mediation within forty-five (45) calendar days thereof. Every party to the mediation must be represented by senior executive personnel or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the parties, the Mediator(s) will be appointed by SMC. The mediation will take place in Singapore in the English language and the parties agree to be bound by any settlement agreement reached.
13.5. If the Dispute cannot be resolved by mediation in accordance with Clause 13.4, the Dispute shall be referred to and finally resolved by arbitration administered by The Law Society of Singapore (the “Law Society”) under the Law Society Arbitration Scheme (LSAS) in accordance with the LawSoc Arbitration Rules of the Law Society for the time being in force (“Arbitration Rules”), which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
Version 1.0 (9 February 2026)